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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Thomas Beck

November 20, 2023

5  out of  5 rating by Thomas Beck
"The best insurance agent around!"

Bradley Lockwood

November 18, 2023

5  out of  5 rating by Bradley Lockwood
"Axel and his staff are amazing. They are always there when I need them. They helped me with anything I need even a notarizing a document for me. Not sure what other insurance agent does that?"

Joshua Rodeck

October 18, 2023

5  out of  5 rating by Joshua Rodeck
"Always amazing service with Bethany! She made setting up a life insurance policy for my daughter quick and easy. She explained the benefits and showed me how affordable it can be. Thank you Bethany!"

Milagros “Millie” Diaz

October 3, 2023

5  out of  5 rating by Milagros “Millie” Diaz
"Since way back when, I have always preferred State Farm insurance over any other. The main reason for this is their Team of individuals who are always willing to serve you with a smile and who always take time to listen to your needs and show they care. I’m so happy that I find all of the above with the State Farm Insurance agency of Norma Illinois under Axel Jimenez. They are a great team who will always take care of your insurance needs."

Steven Schaefer

September 27, 2023

5  out of  5 rating by Steven Schaefer
"Brooke was very knowledgeable and helpful. She helped us set up new policies and gave us a great deal. Then they sent us a GC to Jimmy Johns! We couldn't be happier with the service!"


September 21, 2023

5  out of  5 rating by K K
"Axel's team and State Farm took great of me and my family during my daughter's accident/total loss. Never the situation you want to be in, but they made it easy from the first contact."

Tayler Rose

August 31, 2023

5  out of  5 rating by Tayler Rose
"Quick response and always very helpful!!"

darrell cochran

August 30, 2023

5  out of  5 rating by darrell cochran
"employee was above and beyond on helping me with auto claim this world needs more people like him chris bottom thank you for the service"

Ginny Denton

August 9, 2023

5  out of  5 rating by Ginny Denton
"Very satisfied with staff assistance & timeliness!"

Luke Wielgopolan

August 8, 2023

5  out of  5 rating by Luke Wielgopolan
"Axel is relentless for his clients and goes above and beyond to make sure they're protected when something happens. He is very hands-on and involved when a claim takes place and does everything he can to make sure his clients are getting the best service possible."

Heather Kizzee

July 25, 2023

5  out of  5 rating by Heather Kizzee
"Axel's office is like your own home with just an added dash of awesomeness. I have nothing but kind words to say about this office."

Jessica Bliss

July 20, 2023

5  out of  5 rating by Jessica Bliss
"Excellent customer service!! Axel and team have made it easy to navigating through any changes that we’ve requested. It’s always wonderful to get a card in the mail from them congratulating our kids on their accomplishments in school or sports. They are nice and courteous to work with through the years. Thank you Axel and team!!"

Dean Fukushima

July 19, 2023

5  out of  5 rating by Dean Fukushima
"I’ve been with Axel now for the past five years and he and his staff have been attentive, caring, professional and definitely pays close attention to details. He and his staff check in when needed and always watch out for me to make sure I am protected,. There is never a pressure to up sell or push any products or services, but they do a good job in presenting options and benefits and drawbacks and then let me decide. I would highly recommend Axel and his staff for all your insurance and financial needs."

McLean Conklin

July 17, 2023

5  out of  5 rating by McLean Conklin
"Getting a new auto policy was a seamless process. Chris Bottom was able to get me a quote and everything finalized in just a few days, before taking delivery of my new vehicle. Very friendly and helpful!"

kate arthur

July 12, 2023

5  out of  5 rating by kate arthur
"There's a reason why I've kept State Farm, and that's because of Axel Jimenez and his staff. Axel and Bethany are always there with the answer, and that includes after hours. Recently I regretted canceling a long-held life policy, and the agency was able to restore my policy. Not only that, but Axel still has atlases! This will make my planning for a trip to Maine a lot more fun. Thank you for exceptional service."

Brent C

July 12, 2023

5  out of  5 rating by Brent C
"Great place and very helpful office manager!"

Uday yuvi

June 16, 2023

5  out of  5 rating by Uday yuvi
"Great service and friendly employees"

Octavio Gonzalez

June 8, 2023

5  out of  5 rating by Octavio Gonzalez
"Thank you Brooke for working with me to address my concerns, offer recommendations, and take care to update my coverages. I greatly appreciate your excellent customers service to take care of my needs. Have a great day. Hi Axel, you have a great staff, and I am appreciative of you as well for taking care of our needs. Octavio G"


May 31, 2023

5  out of  5 rating by L L
"Axel has been my agent for a few years now and I'm always taken care of. He isn't just a State Farm Agent, he's also active in our community, which is part of the reason I considered his office. Axel has taken the time to get to know me, my life goals, and helps me understand how different insurance policies can protect us. When we bought a new house last year and our basement flooded, he was able to help us get a water mitigation company out right away to assess the damages and control the situation. Anytime I call or e-mail, Axel and his staff are always quick to respond and take care of me. Thanks Axel & Team for always taking care of us!"

Tom Harris

May 3, 2023

5  out of  5 rating by Tom Harris
"Outstanding customer service! Axel and his team are very quick and accurate when responding to policy change requests. I feel that I'm in "Good Hands" with this agency!"

Jesse E. Williams

April 14, 2023

5  out of  5 rating by Jesse E. Williams
"I reached out and within the same day, Jessica reached back out to me. I got a quote and had a lot of tough questions that she had the answer for instantly. The kindness and acceptance is absolutely amazing; it felt like they were ACTUALLY their for MY needs. I definitely don’t regret giving them a call. And after 15 minutes total; I was all set up and ready to go."

Tobias Horner-Brooks

April 10, 2023

5  out of  5 rating by Tobias Horner-Brooks
"My wife and I wanted to switch to an insurance company that had a local agent, our prior insurance did not offer that. We were referred to Axel and his team through a mutual friend and couldn’t have been happier. I filled out a contact request on State Farm’s website in the morning and within a few hours Axel AND one of his assistants BOTH contacted me. Axel and his team are very busy however not once during the entire process did I feel like he had any other clients to meet with besides me. He was incredibly thorough, made sure I understood everything and that when I left our meeting I didn’t have any questions or concerns. Additionally he and his staff reply to emails/texts/phone calls same day or first thing the next business day. I now have an incredibly awesome agency that got me BETTER coverages than before at a WAY lower cost. Even if you think you don’t “need” new insurance, I highly recommend you go see Axel and his team to at least get a comprehensive coverage review. The worst that could happen is that you decide not to change insurance companies but you still get to make a connection with an awesome agent and team. If I could, I would give Axel and his team more than 5 Stars."

Alyson Bradford

March 22, 2023

5  out of  5 rating by Alyson Bradford
"Axel is an agent colleague who took time out of his day today to discuss with me the value of what we offer and how to better assist our customers with solutions. Thank you!"

Meghan -

March 14, 2023

5  out of  5 rating by Meghan -
"Our business has used Axel Jimenez for multiple insurance policies for over more than 10 years. They are highly recommended and we are very please with our service!"

Jessica Sandoval

February 23, 2023

5  out of  5 rating by Jessica Sandoval
"I've had renters insurance with Axel for 4 years. The agency staff is amazing. And I always enjoy my birthday treat. Thanks for your great service."