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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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joni Westerhold

April 16, 2024

5  out of  5 rating by joni Westerhold
"Jacob gave great customer service."
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Judy Hoser

April 11, 2024

5  out of  5 rating by Judy Hoser
"I was ready to quit State Farm until I met Axel. I was amazed at the customer care I received; it was second to none. All the staff are friendly and helpful. I can not say enough good things about Axel"
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Kyle Stuart

April 3, 2024

5  out of  5 rating by Kyle Stuart
"We have been customers with Axel’s office for a few years now. Every interaction has been great. Axel and his team have always been helpful, knowledgable, and prompt."
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Brian Runyon

March 29, 2024

5  out of  5 rating by Brian Runyon
"I had a wonderful experience w/Chris while purchasing insurance for our travel trailer. I would highly recommend Axel Jimenez for all your insurance needs!"
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Lynn Ludwig

March 27, 2024

5  out of  5 rating by Lynn Ludwig
"Excellent customer service each and every contact. I'm proud to say that Axel is my agent. Top notch office. Highly recommend!"
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Andy M

March 26, 2024

1  out of  5 rating by Andy M
"Unprofessional and checked out. You’re not hiring him you’re hiring his assistants bc he won’t ever deal with the day to day. Agent for over year never talked to or met always answers emails with “my assistant will get back to you”. Plenty of agents more engaged in the market or even at State Farm."
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March 24, 2024

5  out of  5 rating by TB
"Axel took time out of his weekend to call me and help with questions I had. That’s what it means to be a good neighbor!"
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Sierra Knackstedt

March 12, 2024

5  out of  5 rating by Sierra Knackstedt
"Service was amazing, very helpful representative!"
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Scott Wheeler

March 1, 2024

5  out of  5 rating by Scott Wheeler
"We switched from our local State Farm agent in Quincy Illinois (who I would give ZERO stars to), and went back to Axel, who I had as my agent when living in the Bloomington area. Between he and Amanda, the transfer was simple and well deserving of five stars! -Scott and Rob"
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Patrick Lawler

February 7, 2024

5  out of  5 rating by Patrick Lawler
"I Just switched over to State Farm to save money, and I had a really positive experience with Axel and his staff. Amanda did an awesome job of walking me through the process and being patient with me as I asked lots of questions about every little thing. They were also the quickest company/office at getting back to me with multiple quotes. I highly recommend contacting them if you're thinking about switching insurance carriers."
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Aaron Wiessing

January 31, 2024

5  out of  5 rating by Aaron Wiessing
"Axel has been my agent throughout the past decade and he, as well as his staff, has always provided incredible service! He has truly been a partner through multiple moves, vehicles, buying a house and all of the ups and downs that come with it. When my house got broken into a few years back, Axel was the first person I called (before my parents even), and he was there for whatever I needed. Could not more highly recommend Axel and his team!"
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Jamie Hartrich

January 19, 2024

5  out of  5 rating by Jamie Hartrich
"Axel is an agent who is there for you. He will explain everything and make sure you understand by using real life situations. He and his staff worked together to provide our family with the coverages that we needed."
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Donielle Bryant

January 7, 2024

5  out of  5 rating by Donielle Bryant
"Thank you Mr. Axel & your entire team for always taking care of my Mom's!!"
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Herbert Stricklin

January 6, 2024

5  out of  5 rating by Herbert Stricklin
"I recently switched my coverage to Axel's office and noticed the professionalism right away. The switch was very easy and Amanda was very helpful in making sure things went smoothly."
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Doug Montgomery

January 4, 2024

5  out of  5 rating by Doug Montgomery
"Great quotes, saved us money! Thanks for the service. Special thanks to Amanda Stricklin!"
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Paula Montgomery

January 4, 2024

5  out of  5 rating by Paula Montgomery
"Thanks to Axel and his team for taking great care of our insurance needs but especially Amanda Stricklin for all her hardwork and great customer service!!"
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Tavo G

December 30, 2023

5  out of  5 rating by Tavo G
"Axel’s staff Bethany and Brooke took great care in understanding and working with my needs for adding and modifying my insurance needs. Great listening and customer services and their knowledge of products and services available was greatly appreciated."
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Michelle Werner

December 21, 2023

5  out of  5 rating by Michelle Werner
"Alex and his team are fantastic. They answer their phones and emails promptly, and I'm never in the dark. They helped find the best discounts for my teen driver."
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December 8, 2023

5  out of  5 rating by Kelley
"If you’re looking for someone that takes personal responsibility for each of his customers and follows-up all the way to resolution no matter who he has to call, Axel Jimenez & his team are second to none. Thanks for showing up guys. One.Tight. Ship."
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Thomas Beck

November 20, 2023

5  out of  5 rating by Thomas Beck
"The best insurance agent around!"
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Joshua Rodeck

October 18, 2023

5  out of  5 rating by Joshua Rodeck
"Always amazing service with Bethany! She made setting up a life insurance policy for my daughter quick and easy. She explained the benefits and showed me how affordable it can be. Thank you Bethany!"
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Milagros “Millie” Diaz

October 3, 2023

5  out of  5 rating by Milagros “Millie” Diaz
"Since way back when, I have always preferred State Farm insurance over any other. The main reason for this is their Team of individuals who are always willing to serve you with a smile and who always take time to listen to your needs and show they care. I’m so happy that I find all of the above with the State Farm Insurance agency of Norma Illinois under Axel Jimenez. They are a great team who will always take care of your insurance needs."
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Steven Schaefer

September 27, 2023

5  out of  5 rating by Steven Schaefer
"Brooke was very knowledgeable and helpful. She helped us set up new policies and gave us a great deal. Then they sent us a GC to Jimmy Johns! We couldn't be happier with the service!"
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September 21, 2023

5  out of  5 rating by K K
"Axel's team and State Farm took great of me and my family during my daughter's accident/total loss. Never the situation you want to be in, but they made it easy from the first contact."
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Tayler Block

August 31, 2023

5  out of  5 rating by Tayler Block
"Quick response and always very helpful!!"