State Farm® Insurance Agent Axel Jimenez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ajay Samant
April 25, 2025
5
out of
5
rating by Ajay Samant
"Axel has been my insurance agent for over 6 years. I am delighted with the quality of service I have received from him and his office staff."
We responded:
"Thank you for your continued trust over the past six years! Your kind words about the quality of service mean a great deal to us, and we look forward to continuing to serve you with the same level of dedication and care. - Axel #ServiceMatters"
Allan montano
April 23, 2025
5
out of
5
rating by Allan montano
"Excellent service, fast response. They are always ready to assist me in all of my insurance needs. Highly recommended!!!"
We responded:
"Thank you so much for the glowing review! We're committed to providing excellent service with efficiency and reliability, and it's rewarding to know that our team is meeting your expectations. Your recommendation is greatly appreciated—it’s our privilege to assist you with all your insurance needs! - Axel #ServiceMatters"
Julie R
April 23, 2025
5
out of
5
rating by Julie R
"We got transferred to Axel's office after my former agent moved out of state. Axel's team has been amazingly helpful. Most recently, in the midst of buying and selling homes & moving, I completely forgot to cancel the old homeowner's policy. Team member Ed was all over it & had set a reminder to contact us after the closing. I might never have remembered if he didn't do that - thank you!"
We responded:
"Thank you for sharing your experience! We're so pleased to hear that our team—and Ed in particular—was able to provide proactive and attentive service during such a busy time. Transitions like buying and selling a home can be overwhelming, and we're proud to be a resource you can count on. We'll be sure to pass along your kind words to Ed! - Axel #ServiceMatters"
Kevin Dunkelberger
April 22, 2025
5
out of
5
rating by Kevin Dunkelberger
"Axel and his team do a great job! I moved to Illinois over two years ago and with so much to worry about insurance wasn’t one of those items. They always look after my best interests and have been great to work with! Highly recommend!"
We responded:
"Thank you for the thoughtful review! We're so glad to hear that our State Farm team has made your transition to Illinois a little easier. It’s our priority to ensure your insurance needs are handled with care and attention, so you can focus on everything else. We truly appreciate your recommendation and look forward to continuing to serve you! - Axel #ServiceMatters"
Jadyn Ellison
April 11, 2025
5
out of
5
rating by Jadyn Ellison
"I am a soon-to-be college graduate and came to Axel's Agency to meet with him and his team for the first time and it was a great experience. I am actively looking to pursue a career and knew Axel was a great person to connect with. When I first arrived, I talked with Axel about his career thus far, how he does his business, what to expect, and the ins and outs of working with his team. He is a very personable man who welcomed me with open arms and showed me nothing but respect. Following a sit down with him, I got to tour his office and was amazed by how organized and clean everything was. It is a superb atmosphere. I then got to chat with Sarah, who told me about her story and how she ended up working with Axel's team. I learned that she was a graduate of the college I am currently attending, so it was awesome to connect in that way. Bethany gave me a real feel for what a workday looks like inside the agency. I learned a lot about how they help client's needs and the numerous amount of services they provide. Finally, I sat down with Ryan, who shared his unique career experiences thus far and how he ended up at this agency. Although they all come from different places and backgrounds, they are kind-hearted individuals who strive to meet the needs of their clients. It was evident to me that they truly care about offering their help and support to their community. I appreciate the time he and his team took out of their day to learn a little bit about me and answer any questions I had. I got a real feel for how it is working for Axel's agency, and I could not have asked for anything more. I am extremely grateful to have had this opportunity and be around professionals. I know these great people will offer their full support, and I highly recommend getting in contact with them for help with your insurance needs!"
We responded:
"Thank you for your thoughtful and detailed review—it means a great deal to our entire team. It was a pleasure having you at the agency, and we’re honored to have had the opportunity to share insight into our work, values, and team culture. We all enjoyed the time spent connecting with you, and we’re proud to hear that the experience left such a strong impression. We’re committed to developing future professionals and supporting our community in meaningful ways, and it’s always rewarding to engage with individuals like yourself who are passionate and eager to learn. We appreciate your kind words and wish you all the best as you take the next step in your career journey! - Axel #ServiceMatters"
Gloria McKittrick
March 19, 2025
5
out of
5
rating by Gloria McKittrick
"YAY STATE FARM!!! IT WENT DOWN INSTEAD OF UP!! WAY TO GO AXEL JIMENEZ!!"
We responded:
"Thank you for your enthusiasm! We’re so glad to hear that our State Farm team was able to help you save. We appreciate your trust in us and are always here to provide great service. Enjoy the savings! – Axel #ServiceMatters"
Luke Brodahl
February 25, 2025
5
out of
5
rating by Luke Brodahl
"Very quick and responsive answers with lots of details. Very thankful to be working with Axel and his team for insurance!"
We responded:
"Thank you for your kind words! We're glad to hear that our State Farm team provided you with quick, detailed, and responsive service. We appreciate your trust in us and look forward to continuing to support your insurance needs! – Axel #ServiceMatters"
Herman Jackson
February 24, 2025
5
out of
5
rating by Herman Jackson
"GREAT!!!!!!!!!!!!!! SERVICE."
We responded:
"Thank you for the review! We’re thrilled to hear you had such a great experience with our State Farm team. Providing excellent service is always our priority, and we appreciate your support. If there’s anything else we can do for you, don’t hesitate to reach out! – Axel #ServiceMatters"
Antonia Manney
February 18, 2025
5
out of
5
rating by Antonia Manney
"Brook Hawkey is on Axel's team and she helped me immediately. Her and Axel's response time is amazing!"
We responded:
"Thank you for sharing your experience! We're glad Brooke was able to assist you right away and that she provided such amazing response times. We appreciate your trust in our team and are always here to help! – Axel #ServiceMatters"
Ross Ambuehl
February 17, 2025
5
out of
5
rating by Ross Ambuehl
"Brooke helped us with a issue with underwriting and now we are back on track!"
We responded:
"Thank you for your review! We're glad Brooke was able to assist you and get everything back on track. If you ever need anything else, we're always here to help! – Axel #ServiceMatters"
Sheila Stephens
February 6, 2025
5
out of
5
rating by Sheila Stephens
"Brooke was a huge help to get us back to State Farm to lower our monthly fees. Always great Customer Service which is greatly appreciated. Thank you for all your help:)"
We responded:
"Thank you so much for the wonderful feedback, Sheila! We're so glad to hear that Brooke was able to assist with your monthly fees. We truly appreciate your kind words and are happy to provide the excellent customer service you deserve. If you ever need any further assistance, don’t hesitate to reach out! – Axel #ServiceMatters"
Heather Asher
February 2, 2025
5
out of
5
rating by Heather Asher
"Brooke Hawkey @ Axel-Jimenez - StateFarm is absolutely amazing. She is ALWAYS helpful and kind and Super knowledgeable about it “ALL” at State Farm. We just moved here from another state and then bought a house… shes been here for us from the beginning! She’s been amazingly helpful during the whole process! If you ever need help with anything at State Farm car insurance, life, home, I highly recommend Brooke Hawkey at axel Jimenez branch!!! <3 Thank you so much Brooke!"
We responded:
"It’s wonderful to hear how helpful and knowledgeable Brooke has been throughout your transition and home-buying process! Having someone like her to guide you every step of the way makes all the difference. We truly appreciate you sharing your experience and recommendation. Welcome to your new home, and thanks for choosing us! – Axel #ServiceMatters"
Steven Ingram
January 10, 2025
5
out of
5
rating by Steven Ingram
"Axel and his team at State Farm have been nothing short of amazing! I’ve been searching for the right insurance plan for months, and somehow, they worked everything out perfectly to get my premium exactly where I wanted it. The team I’ve been working with—Axel, Ryan, and Brooke—has been incredible. They’re responsive, informative, and always go above and beyond to ensure I’m satisfied. I couldn’t be happier with their service and highly recommend them to anyone looking for a reliable insurance agent."
We responded:
"Thank you so much for your wonderful review, Steven! We're thrilled to hear that the team was able to help you find the proper insurance plan and provide such exceptional service. It's our goal to make sure every customer feels informed and well taken care of, and we’re so glad we could meet your needs. We truly appreciate your recommendation and look forward to continuing to serve you! – Axel #ServiceMatters"
Stephanie Munoz
December 18, 2024
5
out of
5
rating by Stephanie Munoz
"I think Axel’s reviews speak for themselves. He is truly a different type of agent. He runs a pretty large office in town and I’m sure has hundreds of policies but I never have a problem with getting ahold of someone in his office if I have a question. The customer service is truly beyond expectations. I shopped around with lots of local agents and none of them came close to his numbers or his service. I have had my family switch to his insurance as well and I highly recommend him to anyone who is shopping for rates."
We responded:
"Thank you so much for your kind words, Stephanie! We’re thrilled to hear that our State Farm team has consistently exceeded your expectations. It’s great to know that the customer service has made such a positive impact. We’re so glad we can assist both you and your family with your insurance needs. We truly appreciate your support, and we’re always here if you need anything else! – Axel #ServiceMatters"
saisu talasu
December 9, 2024
5
out of
5
rating by saisu talasu
"Axel and his staff provided me the best and lowest quote for my apartment in Chicago. The communication was thorough and they answered all of my questions in a timely manner. The entire process was smooth and it made my experience stressfree. Will come back again to use Axel and team's services for my next home :)"
We responded:
"Thank you for your kind words and for trusting our State Farm team with your insurance needs! We're thrilled to hear that the process was smooth, the communication was thorough, and we could help make your experience stress-free. We’re here to assist whenever you need us and look forward to helping with your next home. – Axel #ServiceMatters"
Iris Cannon Pers
November 27, 2024
5
out of
5
rating by Iris Cannon Pers
"I am so thankful for my State Farm agent and his staff. They are always professional, courteous and knowledgeable. Thanks for being remarkable."
We responded:
"Thank you so much for your kind words! We strive to provide professional, courteous, and knowledgeable service every day. It’s truly rewarding to know that our efforts make a positive impact. We’re grateful to have you as part of our State Farm family! – Axel #ServiceMatters"
Ryan Jones
November 25, 2024
5
out of
5
rating by Ryan Jones
"Thoroughly enjoyed the friendliness and professionalism of the staff as they helped me set up a new policy when I moved to Bloomington from Virginia."
We responded:
"Thanks for the feedback, Ryan! It’s great to know the team provided friendly and professional customer service to assist with your move. Feel free to reach out if you have additional questions about your insurance! - Axel #ServiceMatters"
Morgan Riley
November 13, 2024
5
out of
5
rating by Morgan Riley
"Phenomenal experience while visiting Axel's office yesterday. I was able to get to know the staff through a complimentary massage event for his staff. Let me be clear and direct here: Axel's team is easily one of the best in town. If you're looking for friendly and knowledgeable staff, then you have come to the right place. Axel goes above and beyond for those under his care and I trust him as a businessman and a friend."
We responded:
"Thank you for such kind words about your experience at our office! We're thrilled you enjoyed the complimentary massage event and had the chance to connect with our team. It means a lot to us that you recognize the dedication and care we strive to provide. Building trust and fostering meaningful relationships with our customers and community are top priorities. We’re grateful for your support and friendship! - Axel #ServiceMatters"
Shawn Williams
October 11, 2024
5
out of
5
rating by Shawn Williams
"Axel is not my direct agent. However he reviewed my account and educated me about my policy without any questions. He treated me as if I was his client and this is priceless. I have known him for years now and he is always professional and an excellent communicator. Thank you so much!! Dr. Shawn Williams."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that we were able to assist you so thoroughly and provide excellent service. We truly appreciate your feedback and support of our State Farm team. If you ever need anything, feel free to reach out! – Axel #ServiceMatters"
Ash B
September 3, 2024
5
out of
5
rating by Ash B
"I was recommended to contact Axel's office for our business insurance needs and I simply could not be happier with the high level of professionalism and service from every person at his office I have had contact with. We strive to offer a high level of service in our store, so it is comforting to have our insurance needs met by a team who believe in the same idea. Highly recommend!"
We responded:
"Thank you so much, Ash, for your thoughtful review and recommendation! We’re thrilled to hear that our office has exceeded your business insurance needs with the professionalism and service you expect. We’re here to support you and your business whenever you need us, and we truly appreciate your kind words. Thanks for choosing us! – Axel #ServiceMatters ps Continued success with your wine business you just recently launched in town~ we are so lucky to have Le Marchand de Vin in our community! "
Kara Gunnill
August 2, 2024
5
out of
5
rating by Kara Gunnill
"Axel has been our dedicated agent for just about 4 months now and we couldn't be happier with him. We will save thousands of dollars in premiums alone with bundled HO and Car insurance choosing State Farm. Axel is available 24/7 for any Qs but is easily accessible over text as well which for most people make it easier. You don't need to be local to use him either! We are happy we made the switch to State Farm from Allstate (where we most certainly didn't feel like we were in good hands)."
We responded:
"Thank you, Kara and Todd! We're thrilled to hear we could help you save so much in premium, especially given that you were referred to us by one of your friends! We're glad you made the switch to the Axel Jimenez State Farm Agent office, we appreciate your kind words and welcome you to our State Farm family!" – Axel #ServiceMatters "
Ann S
July 25, 2024
5
out of
5
rating by Ann S
"Recently transferred my policies to Axel’s office. Axel and all in the office are very friendly and efficient. They follow through with what they say they’ll do. 👍"
We responded:
"Thank you for your positive feedback! We're thrilled to hear about your positive experience. Our team takes pride in being friendly, efficient, and committed to following through on our promises. We appreciate your trust and look forward to continuing to serve your insurance needs. – Axel #ServiceMatters"
Ann Hammond
June 3, 2024
5
out of
5
rating by Ann Hammond
"Axel and his entire team are the GOAT!!!! They have always been helpful, friendly, and availablw for whatever level of care and assistance I have needed!!!"
We responded:
"Thank you for your amazing feedback, Ann! We're thrilled to hear that our team has consistently provided you with helpful, friendly, and attentive service. Your support means a lot to us. Thank you for choosing us! – Axel #ServiceMatters"
Nicks Hook
May 16, 2024
5
out of
5
rating by Nicks Hook
"Has been amazing doing business with Axel! I had some issues with another insurance company while I was trying to upgrade and paint my home, they dropped my policy. Axel told me to come to him, I switched my policies to him and not only saved money on my Bundle of cars and home, but also had a noticeably different experience with my insurance agent. He is always there with genuine advice and is a big supporter of the local businesses he insures! Good honest place!-NS"
We responded:
"Thank you for your feedback, Nick! We're thrilled to hear about your positive experience with our State Farm team. Thank you for recognizing our commitment to our community and our efforts to make sure our customers feel appreciated and supported. We look forward to continuing to serve your needs and appreciate you taking the time to share your experience! – Axel #ServiceMatters"
Ann Murray
May 14, 2024
5
out of
5
rating by Ann Murray
"Along with basic insurance policy updates, we also had a variety of unique issues to resolve while switching to Axel’s office recently. Every interaction with Axel and his staff has been top notch! Axel provided us great layman’s detail while reviewing our previous policies as well as offering insight and options to consider as we update these policies going forward. His staff is very easy to work with and quick to respond. We are happy to say that Axel is Our Agent!"
We responded:
"Thank you for sharing your experience with us! We're thrilled to have you as part of our State Farm family. It's fantastic to hear that our State Farm team have not only handled the basic insurance updates smoothly but have also navigated the unique issues with expertise and care. We're honored to be your choice for insurance and look forward to continuing to serve you with excellence. - Axel #ServiceMatters"